International Shipping

All items are sent via SAPO (South African Post Office) International Parcel Service. All items are tracked and fully insured. Please allow 7-14 working days for delivery. All tracked deliveries need to be signed for. Your order will be delivered Monday—Friday between 09h00 and 17h00 (local time)

PLEASE NOTE
All online international payments are made in South African Rands (ZAR).
Currency conversions are estimated and should be used for informational purposes only.

 

We currently ship to:

Australia, Austria, Belgium, Botswana, Canada, China, Denmark, Dubai, Finland, France, Germany, Greece, Guernsey, Hong Kong, Ireland, Isle of Man, Italy, Japan, Jersey, Kenya, Kuwait, Luxembourg, Madagascar, Malawi, Malaysia, Malta, Mauritius, Monaco, Mozambique, Namibia, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Spain, Swaziland, Sweden, Switzerland, Tanzania, United Arab Emirates, United Kingdom, United States, Zimbabwe.

If you live in a country that is not listed above please contact us for delivery options.

South Africa Shipping

All items are sent via our national courier service. A tracking number will be emailed to you the moment your order is dispatched. If you have created an account with us you can login to view your order and track your delivery.

No deliveries are made on Saturday or Sundays.

FREE DELIVERY

Free shipping on all orders over R650*

* South Africa Only

Delivery Charges (Orders less than R650)

Flat Rate Charge: R100.00
Orders placed before 13h00 are dispatched the same day.
Please allow 2-5 working days for delivery.

Warehouse Collections

You are welcome to collect your online order from our factory shop. All collections are FREE. Please select the Free delivery option "Collect from NutriFlex® Warehouse" at our online checkout. You will receive an email confirmation as soon as your order has been packed and is ready for collection.

DELIVERY NOTES

1.1 ZA customers can choose from two delivery options, ‘Courier’ and ‘Local Collection’. For more information on delivery options please see Delivery Information.

1.2 Non-ZA customers delivery is by ‘Tracked’ courier. For more information on delivery options please see Delivery Information. International delivery to be added at a later date.

1.3 It is your responsibility to provide us with full and correct delivery address details. If your package is returned to us due to an incorrect or incomplete address, you will be charged the full delivery cost to re-deliver your order to a corrected address.

1.4 If you are not present at the time of delivery, a delivery note should be left asking you to contact the courier service directly to arrange re-delivery at a convenient time or pick it up in person from the specified location. You will then have 21 days until the parcel is returned back to us as undeliverable. We do not resend packages that are returned to us as undeliverable. We will refund you for the value of the products ordered but not for the delivery charge.

1.5 A parcel is considered lost after it has been in the delivery system for a period of 15 working days for ZAR orders and 21 working days for non-ZA orders. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed. We cannot be held responsible for any direct or indirect loss or damage incurred by a customer due to delayed or lack of delivery of goods regardless of the method of delivery.

1.6 We do not ship to all worldwide destinations at this time.

1.7 We will email you a dispatch confirmation as soon as your parcel has been passed onto the courier or postal services. We cannot take responsibility for the non-delivery of a dispatch email should your email address be incorrect, or should a 3rd party email server prevent delivery due to spam filters.

1.8 Customs duties: Any fees charged by Customs are the sole responsibility of the customer.