Refunds and Returns

Our returns policy does not affect your legal rights under the Distance Selling Regulations, The Sale of Goods Act or other legislation


1.1 We will replace Goods that fail to comply with the provisions of the Consumer Protection Act 2008 or which show a defect. If you claim that the item is defective, the following conditions apply:

1.1.1 The defect must be reported to us within 7 days of receipt of delivery;

1.1.2 The defect results only from faulty manufacture;

1.1.3 You have returned the defective items to us if we have so requested.

1.2. If we agree that we are liable, we will refund the cost of return carriage and will replace the items free of charge.

1.3. If we replace the items, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.


These provisions apply in the event that you return any items to us for any reason:

2.1. We do not accept returns unless there was a defect in the item(s) at the time of purchase, or we have agreed in correspondence that you may return them.

2.2. Items must be returned to us as soon as any defect is discovered but not later than 7 days from receipt of delivery.

2.3. So far as possible, items should be returned:

2.3.1 Securely wrapped;

2.3.2 Items returned during the 7 days must be in their original condition and packaging and under no circumstances should be used. We reserve the right to refuse a refund on any item, which has been opened, damaged, dirtied, stored incorrectly, is in un-saleable condition or has not been returned to us in line with the specified return procedure.

2.3.3 Any return (other than for defective items) will be at the customer’s own risk and cost. A full refund, excluding the original delivery cost incurred by SmartPack PTY Ltd and a 10% restocking fee, will be processed within thirty days of us receiving the returned goods. Bundled Goods or Goods on Promotion will be refunded less the normal price (RRP) of any items not returned excluding the original delivery cost incurred by SmartPack PTY Ltd and a 10% restocking fee. Any return made outside the defined timeframes will not be accepted.

2.4 We advise you to return items by recorded delivery or by obtaining a Certificate of Postage from the Post Office or by any other means that shows proof of the return. If your returned items are not received, we cannot process the refund unless you can provide this proof of postage.

2.5 The address for returns is stated on the note dispatched with all orders.

2.6 Due to public health and safety regulations, perishable goods (foodstuffs, health supplements and beverages) cannot be returned, refunded or exchanged.


3.1 If you have opted-in to receive information on our products, you may occasionally receive promotion codes or product newsletters from us by e-mail.

3.2 Promotion Codes can be applied at checkout.

3.3 Promotion Codes have no monetary value and under no circumstances can they be converted into currency. Each code has an expiry date set at our discretion. We reserve the right to modify the expiry date without notification.

3.4 Promotion Codes cannot be divided into parts. The discount achieved by the use of a Promotion Code must not exceed the total monetary value of the order (excluding delivery costs).

3.5 Some Promotion Codes will specify a minimum amount to be spent in order to be applied.

3.6 Promotion Codes cannot be applied past their expiry dates.

3.7 Any refund made on an order where a Promotion Code was applied will be reduced by the discounted amount.

3.8 Only one Promotion Code can be used per order.