Refunds and Returns
1. DAMAGED GOODS
1.1 We have strict quality controls in place to ensure your items are sent un-damaged, however, we advise you to carefully check the item(s) upon arrival. If you experience any problems, please contact us from the Contact Us page stating your full contact details, order reference number and the exact damage observed.
1.2 If you have a valid claim in respect of any of the items which is based on any defect in the quality or condition of the items in accordance with this Agreement, we shall refund to you the full price paid (or a proportionate part of the price) and the delivery charges incurred within 30 days from receiving the returned items.
1.3 If the package of the items is damaged you must notify us within 24 hours of receipt of the package.
1.4 We ask you to return any incorrect or defective items to us as soon as possible to the returns address shown on the dispatch note.
2. RETURNS POLICY
2.1 Our returns policy does not affect your legal rights under the Distance Selling Regulations, The Sale of Goods Act or other legislation. If you wish to return an item bought from us please contact us via the Contact Us page within 7 days of receiving the order clearly stating your full contact details and order reference number.
2.2 Items returned during the 7 days must be in their original condition and packaging and under no circumstances should be used. We reserve the right to refuse a refund on any item, which has been opened, damaged, dirtied, stored incorrectly, is in un-saleable condition or which have not been returned to us in line with the specified return procedure.
2.3 Any return (other than for defective items) will be at the customer’s own expense. A full refund, excluding delivery costs and a 10% handling fee will be processed within thirty days of us receiving the returned goods. Any return made outside the defined timeframes will not be accepted.
2.4 We advise you to return items by recorded delivery or by obtaining a Certificate of Postage from the Post Office or by any other means that shows proof of the return. If your returned items are not received we cannot process the refund unless you can provide this proof of postage.
2.5 The address for returns is stated on the note dispatched with all orders.
2.6 Due to public health and safety regulations perishable goods (foodstuffs, health supplements and beverages) cannot be returned, refunded or exchanged.
3. PROMOTION CODES
3.1 If you have opted-in to receive information on our products, you may occasionally receive promotion codes or product newsletters from us by e-mail.
3.2 Promotion Codes can be applied at checkout.
3.3 Promotion Codes have no monetary value and under no circumstances can they be converted into currency. Each code has an expiry date set at our discretion. We reserve the right to modify the expiry date without notification.
3.4 Promotion Codes cannot be divided into parts. The discount achieved by the use of a Promotion Code must not exceed the total monetary value of the order (excluding delivery costs).
3.5 Some Promotion Codes will specify a minimum amount to be spent in order to be applied.
3.6 Promotion Codes cannot be applied past their expiry dates.
3.7 Any refund made on an order where a Promotion Code was applied will be reduced by the discounted amount.
3.8 Only one Promotion Code can be used per order.